1DO I GET THE SAME CLEANER/MAID EACH WEEK?
Yes the cleaner we allocate to you, will be your regular weekly cleaner. The only exception is holiday and sickness times,were we will have to send a different cleaner.
2DO YOU HAVE INSURANCE?
You’re in good company when you choose Urban Cleaners all our cleaning team are fully insured.
3WHAT HAPPENS IF I AM NOT HAPPY WITH MY CLEANING?
If you’re not happy with your cleaning service, we send a team out to make it right. If you’re still not happy we will offer a refund. Just let us know within 24hrs.
1WHAT HAPPENS AFTER I HAVE BOOKED A CLEAN?
You will receive email confirmation of your booking, confirming the cleaning service booked, the time and the day.
2WHAT HAPPENS IF I NEED TO CHANGE MY BOOKING?
Not a problem! Just login into your account and reschedule your clean, as simple as that!
1DO YOU PROVIDE CLEANING PRODUCTS AND EQUIPMENT?
Yes, we supply our cleaning team with their own cleaning products and cleaning equipment.
2CAN I CHANGE THE CLEANER YOU SEND ME?
Yes, we are always willing to change the cleaner, just give us a call and we will do the rest.
3HOW DOES URBAN CLEANERS SERVICES PRICE MY HOUSE CLEANING.
Our fees are a flat rate price depending on your house size. We charge by the numbers of bedroom and bathroom. Deep cleaning or general light cleansing. We normally send 1-2 cleaners to clean your home. You can be assured that our home cleaning price is great value.
1WHAT HOURS DO YOU PROVIDE YOU’RE CLEANING SERVICES?
Our regular business hours are 8:00 am to 8:00 pm, Monday through Friday and 8:00 am to 8:00 pm on Saturday. If you need help outside of these hours, we keep our cleaning team on call and promise to respond within 24 hours of your inquiry.
2HOW OFTEN DO YOU CLEAN?
As often as you need us to. Daily, Weekly, Monthly or even one off cleaning is available.
3DO YOU CLEAN AFTER SPECIAL EVENTS?
Yes we do, just please call in advance to schedule special cleaning so we can accommodate you.
1HOW CAN I APPLY TO WORK AS A CLEANER?
If you would like to make a general application to work for Urban Cleaners, please visit our Cleaning Vacancy page and fill in the vacancy form with your details. Urban Cleaners will compare your skills and experience with future vacancy requirements and will contact you when a suitable opportunity arises.
2DO I NEED A VALID WORK PERMIT?
All Urban Cleaners jobs require you to prove your right to live and work in the UK. You can find more information about this from the UK Borders Agency: http://www.ukba.homeoffice.gov.uk/visas-immigration/working/